SHIPPING & REFUNDS
We make every effort to get your product out to you as quickly as possible. Delivery times cannot be guaranteed and are estimates only. You will receive shipping notifications so you can track your package. For your convenience, we are happy to arrange hand delivery of your order within Durham Region or Northumberland County.
As scents are subjective and unique as you are, we unfortunately cannot refund a purchase based solely on the dislike of an aroma. We strongly suggest you try our smaller individual candles prior to creating your collection. We offer all of our scents individually with the hopes of helping you find your perfect scent collection.
We pride ourselves in our workmanship and strive to provide you with the highest quality candle on the market. Soy wax reacts quite easily to our environmental temperatures. It cracks when it's too cold and will even melt at a lower temperature than traditional paraffin wax candles.
Yes, it will melt if left in the sun or a hot car!
On the rare occasion your candle does not burn properly, please contact us directly and we will ensure your purchase is refunded.